Unplugg help center

Some offers can be booked directly on Unplugg when online booking is available. Other experiences may require a request or prior approval from the organizer.

Available information is shown on each listing.

Retreats, activities and expeditions are organized by independent partners: retreat organizers, host venues, guides, practitioners or specialized providers.

Unplugg provides the platform, presentation tools, booking tools when available, and user support.

Each listing shows the available information: accommodation, meals, included activities, programme, level, duration, options, terms and price.

If something is unclear, contact Unplugg or the organizer before you book.

When the offer allows it, you can select the number of participants at checkout. Some retreats may have capacity limits, specific rooms or particular conditions depending on the group.

When online payment is available, it is processed through a secure payment solution. Unplugg does not store full card details directly.

The total price, or the known elements of the price, are shown before you confirm.

After a successful payment, you normally receive a confirmation email with the essential details of your booking or request.

Also check your spam folder if you cannot find the email.

First check your inbox and spam folder. If you still cannot find anything after a few minutes, contact Unplugg with the email you used, the payment date, the amount charged and the name of the experience.

It depends on the offer. Known mandatory fees should be shown before booking or in the confirmation.

Some optional fees, local taxes, extra meals, transfers or additional services may be paid separately if that is clearly stated.

Paying in installments may be offered depending on the offer, the country and the payment solutions available. If this option exists, it will be shown during the booking flow.

It depends on the cancellation terms of the offer you booked. Some offers may be non-refundable, partially refundable or cancellable under certain conditions.

Check your confirmation email and the terms shown on the listing.

Changes depend on the organizer, availability, the type of offer and the associated terms.

Contact Unplugg or the organizer with your booking number, the relevant date and the change you need.

If a refund is approved, the timing depends on the payment method, the bank and the payment provider. Processing can take several business days after approval.

If an experience is cancelled by the organizer, Unplugg or the organizer will tell you about the available options: a new date, an alternative or a refund, depending on the applicable terms.

When the booking is confirmed, you receive an email with the essential details: experience name, dates, participants, price, terms and useful contacts.

Some requests may need prior approval from the organizer.

Check your inbox, your spam folder and the email address used at booking.

If you still cannot find it, contact Unplugg with your name, email, booking date and the name of the experience.

When a user space is available and you are signed in at booking, your bookings may appear in your account.

If you booked without an account or while signed out, use the confirmation email as your main reference.

It depends on the experience. Included meals should be listed on the listing and/or in your confirmation.

If you have dietary restrictions, check the information before you book and contact the organizer if you are unsure.

For retreats, accommodation may be included or offered as an option depending on the offer. Details should be stated on the listing.

For short activities, accommodation is generally not included.

Listings may show a recommended level: beginner, intermediate, advanced or all levels. For expeditions or sports activities, also check duration, terrain, intensity and any special conditions.

Unplugg works to select and structure the offers published on the platform. Verification levels may vary depending on partners, documents provided and available information.

Before you book, always review the listing details and the applicable terms.

No, unless explicitly stated. Flights may be offered as an extra service or as inspiration when that feature is available, but they are not automatically included in a retreat price.

It depends on the offer. Some organizers may include a transfer from a station or airport, while others offer it as an option or do not offer it at all.

Always check the listing before you book.

When this option is available, you can add certain activities or extra services. Otherwise, contact the organizer or Unplugg to find out what is possible.

Depending on the available flow, an account may be required to manage your bookings, messages, favorites or personal information.

If guest checkout is available, you will still receive important information by email.

Use the password reset link on the sign-in page. If you do not receive the email, check your spam folder.

Contact Unplugg from the Contact page using the email associated with your account. We will process the request according to applicable data-protection rules.

You can submit your request from the Become a partner page. Unplugg then reviews the information provided before approving publication or access to partner tools.

Unplugg is for retreat organizers, host venues, practitioners, guides, activity providers, expeditions, wellness experiences and travel-related service partners.

Depending on the applicable model, Unplugg may take a commission on certain bookings, or offer professional subscriptions or premium options.

The exact terms are presented in the partner space or the applicable contract.

Unplugg aims to roll out management tools that help organizers track their offers, bookings, guests, payments, availability and performance.

You can visit the Ambassador programme page or contact Unplugg. The programme is for creators, coaches, communities, media and people who can recommend Unplugg experiences to a qualified audience.

Referrals may be tracked through personalized links, codes or tracking tools, depending on the campaigns available.

Commissions depend on programme terms, available campaigns, eligible bookings and validation rules. Details should be confirmed in the ambassador space or the applicable terms.

Unplugg only collects the information needed to operate the service, manage requests, bookings, payments, accounts and exchanges with partners.

For more details, see our privacy policy.

Some necessary information may be shared with the relevant organizer or provider so they can prepare or manage the booked experience: name, contact details, number of participants, dates, special requests or other information useful to deliver the service.

Contact Unplugg immediately from the Contact page and include the page concerned, the message you received, the email used, any screenshots and any other useful details.