Safety · Trust · Moderation
Unplugg aims to provide a reliable, respectful and useful space to discover retreats, activities, expeditions and wellness experiences.
These rules explain what content is allowed, what is prohibited, how we moderate, and how to report problematic content.
Our priority is to create a safe, clear and respectful experience for travelers, organizers, partners and ambassadors.
Content published on Unplugg should help users understand an experience, compare an offer, book with confidence or share a useful review.
These rules apply in particular to retreat, activity and expedition listings, photos, videos, reviews, messages, partner profiles, ambassador content and information submitted to Unplugg.
Titles, descriptions, programmes, prices, inclusions, terms, availability and practical information.
Images of places, activities, accommodation, meals, hosts, groups, landscapes or other visuals related to the experience.
Comments, ratings, experience feedback, organizer replies and testimonials published on the platform.
Information about organizers, venues, guides, practitioners, companies or listed providers.
Communications sent via forms, booking requests, support messages or exchanges related to an experience.
Links, descriptions, codes, recommendations, presentations or content shared as part of the ambassador programme.
Content must not harass, threaten, humiliate, discriminate against or attack a person or a group.
Information should be as accurate, honest and up to date as possible.
Content should be relevant to the experience offered, the booking, the trip or the service concerned.
Content must not put users at risk, break the law, expose sensitive data or encourage dangerous behaviour.
The following content may be refused, edited, hidden or removed by Unplugg.
Unplugg does not allow content that promotes hate, discrimination, harassment, intimidation or violence against a person or a group.
This includes, in particular, attacks related to origin, nationality, religion, sex, sexual orientation, gender identity, disability, age, health status, physical appearance or any other protected characteristic.
Unplugg does not allow content that depicts, encourages, organises or facilitates illegal, dangerous or violent activities.
This may include threats, calls to violence, exploitation, abuse, wilful endangerment, fraud, trafficking, illegal substances, weapons, illegal sexual content or any content prohibited by applicable law.
Content must not mislead users.
Published content must not expose another person’s personal or confidential data without authorisation.
Unplugg may refuse or remove content whose main purpose is unauthorised advertising, spam or redirecting users off the platform.
Reviews must reflect a genuine, honest and relevant experience.
Images should help users understand the experience on offer.
Content related to wellness, health, coaching, nutrition, yoga, treatments, holistic practices or personal transformation must remain honest and cautious.
Unplugg pays particular attention to content involving minors.
Content must not expose, identify or exploit minors in an inappropriate way. Images or information concerning children may be used only with the necessary authorisations and in a context appropriate to the experience offered.
Content must not promote animal cruelty, abusive keeping of wild animals, activities that endanger wildlife, or practices clearly contrary to respect for ecosystems.
Nature experiences should be presented responsibly, without encouraging damage to sites, disregard for local rules or environmentally harmful behaviour.
Unplugg may review content before or after publication, depending on the type of content, the level of risk, reports received or internal checks.
Moderation may be carried out manually, automatically, or through a combination of both.
If content does not comply with these rules, Unplugg may take one or more measures.
If you believe content published on Unplugg is illegal, dangerous, misleading, discriminatory, fraudulent or contrary to these rules, you can report it.
If your content has been removed, refused or restricted, you can contact Unplugg to request a review.
Your request should specify: • the content concerned; • the decision you are appealing; • the reasons why you believe the decision should be reviewed; • any information that would help us reassess the situation.
Unplugg will review the request within a reasonable time, depending on the complexity of the case and the information available.
You must hold the rights needed to publish the texts, photos, videos, logos or documents submitted to Unplugg.
Unplugg may remove content if we receive a credible report that it infringes copyright, trademark rights, image rights or other intellectual property rights.
Unplugg provides a way to report content that may be illegal or contrary to its rules.
Depending on the nature of the report and applicable obligations, Unplugg may request additional information, restrict access to the content concerned, remove it, or take other appropriate measures.
Help us keep Unplugg reliable, respectful and useful for everyone.
