Vetted partners
Organizers, venues, guides, practitioners and providers may be subject to verification before their offers are published on Unplugg.
Guide voyageur
Trust & Safety
Your experience should begin before you even depart: with clear information, trusted partners, secure payment and human support.
Unplugg works to create a reliable environment for travelers, organizers and partners.
The pillars of trust at Unplugg
We want every user to understand what they are booking, who they are traveling with, what is included and how to ask for help.
Clearer information
We encourage detailed listings: programme, price, inclusions, terms, level, duration, location, options and practical information.
Secure payment
When online payment is available, it is processed through a secure payment solution. Unplugg does not directly store full card details.
Moderated reviews and content
Reviews, photos, descriptions and published content may be reviewed to limit misleading, offensive, fraudulent or irrelevant material.
Data protection
Unplugg collects the information needed to operate the service, manage accounts, requests, bookings and exchanges with partners.
Help when something goes wrong
If difficulties arise, Unplugg can help facilitate communication between the traveler and the relevant provider, within the limits of its role as a platform.
For travelers
Booking a retreat or expedition requires more trust than a standard activity. You need to understand where you are going, what is included, who is organizing the experience, what the terms are and how payment works.
Unplugg works to make this information more accessible, readable and comparable.
See how Unplugg worksWhat we aim to make clearer
- the experience programme;
- the location and access conditions;
- inclusions and exclusions;
- price and any additional fees;
- cancellation terms;
- recommended physical or emotional level;
- available options;
- useful contact details after booking.
For organizers and partners
Trust protects not only travelers. It also protects serious organizers.
Unplugg aims to highlight partners who present their experiences with honesty, professionalism and clarity.
Become a partnerWe may request or verify
- company or organizer information;
- consistency of the offer presented;
- quality of photos and descriptions;
- booking and cancellation terms;
- pricing information;
- capacity;
- safety, level or accessibility details;
- compliance with Unplugg content rules.
Secure payments
When online booking is available, payment is processed through a secure payment solution. Sensitive payment information is not stored directly by Unplugg.
Before confirming a booking, travelers should be able to review the known price elements: base amount, options, any fees, terms and the total applicable to the offer.
For your safety, avoid payments requested outside the Unplugg booking flow, unless this is explicitly stated in the offer terms or confirmed by Unplugg.
Read the payment FAQReviews, content and moderation
Content published on Unplugg should help users make a reliable decision.
Unplugg may review, refuse, edit, hide or remove content when it is misleading, fraudulent, offensive, illegal, irrelevant or contrary to our rules.
Read the content rules- experience descriptions;
- photos or videos;
- reviews and testimonials;
- partner profiles;
- messages sent via the platform;
- ambassador content;
- unauthorized links or promotions.
Fraud and abuse prevention
Unplugg may implement checks to detect suspicious behaviour, fake accounts, attempts to bypass the platform, fraudulent content, unusual payments or abusive requests.
These checks may evolve as the platform and identified risks change.
- suspicious payment attempts;
- repeated or inconsistent requests;
- fake reviews;
- false listings;
- identity impersonation;
- off-platform redirects;
- spam or form abuse;
- behaviour contrary to Unplugg rules.
Data protection
Unplugg processes certain data needed to operate the platform: account creation, requests, bookings, payments, messages, support, security and partner relationships.
Some information may be shared with organizers or providers only when necessary to prepare or manage an experience.
Read the privacy policyIf something goes wrong
If a problem arises before, during or after an experience, we recommend contacting Unplugg or the relevant organizer promptly.
Depending on the situation, Unplugg may help relay information, facilitate communication, review available details or support resolution within the limits of its role as a platform.
Booking issue
Contact us with your booking reference, the experience name and the date concerned.
Payment issue
Provide the email used, the amount, the payment date and the experience name.
Suspicious content
Report the page, the content concerned and the reason for your report.
On-site emergency
Contact appropriate local services first if your immediate safety is at risk, then inform Unplugg and the organizer.
What Unplugg cannot guarantee
Unplugg acts as a platform for discovery, connection and booking where available. Retreats, activities, expeditions and services are provided by the organizers or providers listed on each page.
Although we work to improve the quality, clarity and reliability of offers, Unplugg cannot guarantee every operational detail controlled directly by an independent provider.
- weather conditions;
- reasonable programme changes;
- subjective quality of an experience;
- individual behaviour of other participants;
- availability of certain third-party services;
- information updated by an organizer after publication;
- unforeseen events beyond Unplugg's control.
Ready to explore with more confidence?
Discover retreats, destinations and experiences selected by Unplugg.