Price shown before you confirm
Before you confirm a booking, the known price elements should be displayed: base amount, options, any fees and the applicable total for the offer.
Guide voyageur
Secure payment
Booking a retreat, expedition or activity requires trust. Unplugg works to make payment clearer, more secure and simpler, when online booking is available.
What we want to make clear
Payment through a secure solution
When online payment is available, it is processed through a secure payment solution. Unplugg does not store complete bank card details directly.
Email confirmation
After a booking or a confirmed payment, you normally receive an email with the essential details of the experience.
Support if something goes wrong
If a payment fails, looks unusual or does not result in a confirmation, you can contact Unplugg with the relevant details.
How does payment work on Unplugg?
Choose your experience
Select a retreat, expedition or activity, then check the dates, participants, options and available terms.
Check the price
Review the displayed amount, any fees, the options you selected and the offer terms before confirming.
Pay through the secure flow
When online payment is available, use only the checkout flow provided by Unplugg or by the integrated payment solution.
Receive a confirmation
After confirmation, you normally receive an email with the main details of your booking or request.
Prepare for your experience
Keep your confirmation and check the practical details: location, times, programme, terms, useful contacts and any documents.
Available payment methods
Payment methods may vary by country, offer, payment provider and the options enabled on Unplugg.
Bank card
Available when online payment is enabled.
Pay in instalments
May be introduced gradually depending on the solutions available.
Deposit or partial payment
May depend on the offer and the organizer’s terms.
Pay on site
Only if this is clearly stated in the offer terms.
Never pay a large amount outside the intended checkout flow without clear confirmation from Unplugg or from the organizer identified on the listing.
Off-platform payments
For your safety, be cautious if someone asks you to pay outside the intended checkout flow, by direct transfer, external link, private message or any other method not shown on the listing.
Unplugg may have a limited ability to help if the payment was made outside the intended checkout flow or to an unidentified third party.
Report a suspicious request- always check the name of the experience;
- check the organizer’s name;
- avoid unsolicited payment links;
- be wary of artificial urgency;
- keep proof of payment;
- contact Unplugg if you are unsure.
Payment declined or payment error
A payment may fail for several reasons: card declined, incomplete bank authentication, limit exceeded, a temporary issue or incorrect information.
Check with your bank
Confirm that your card is authorised for online payments and that the limit is sufficient.
Check your details
Review your contact details, email, the card used and the information you entered.
Do not keep retrying
If several payments fail, wait a few minutes or contact your bank.
Contact Unplugg
If you think you were charged without a confirmation, send us the relevant details.
I was charged but I did not receive a confirmation
First check your inbox, spam folder and the address used during booking. Some emails may take a few minutes to arrive.
Contact UnpluggContact us with:
- the email used;
- the name of the experience;
- the date of the attempt;
- the amount charged;
- the last 4 digits of the card if useful;
- a screenshot if available;
- any visible payment reference.
Refunds
Refunds depend on the cancellation or change terms applicable to the booked offer. If a refund is approved, the timeframe may depend on the payment method, the bank and the payment provider.
See cancellation & refundsProtection of payment data
Unplugg must not store complete bank card details directly. Online payments must be processed through specialised, secure payment solutions.
Never share your full bank card number, security code or banking password by email, phone or messaging.
Read the privacy policyQuestions fréquentes
Does Unplugg store my bank card details?
No. Unplugg must not store complete bank card details directly. Online payments are processed through a secure payment solution when this feature is available.
Can I pay in instalments?
Paying in instalments may be introduced gradually depending on the offers, countries and payment solutions available. If this option exists, it will be shown during checkout.
What should I do if my payment fails?
Check your card, your bank limit, your bank’s authentication and the information you entered. If the problem persists, contact your bank or Unplugg.
Can I pay the organizer directly?
That depends on the offer. For your safety, use the checkout flow provided by Unplugg when online payment is available. Be cautious with unexpected payment requests or requests sent by private message.
When will I receive my confirmation?
After a confirmed payment or booking, you normally receive an email with the main details. Also check your spam folder.
A question about a payment?
Our team can help you check a confirmation, understand an error or report a suspicious request.