Terms depend on the offer
Some experiences may be non-refundable, partially refundable or cancellable subject to conditions. Always check the listing and your confirmation.
Guide voyageur
Cancellation & refunds
Each experience may have its own terms. Before you book, check the cancellation and change rules that apply to the offer you choose.
Unplugg helps you understand what is possible based on the organizer’s terms and the status of your booking.
What you need to know
Timing matters
The right to a refund or a change may depend on how far you are from departure and on the rules set by the organizer.
Refunds take time
If a refund is approved, the timeframe may depend on the payment method, the bank and the payment provider.
Unplugg can guide you
If you are unsure, contact Unplugg with your booking reference. We can help you understand the available options.
How do I cancel or request a refund?
Check your terms
Review your confirmation email and the cancellation terms shown on the listing for the booked experience.
Submit your request
Contact Unplugg or the organizer with your booking number, the relevant date and the reason for your request.
Wait for review
The organizer or Unplugg reviews the request against the terms applicable to the offer.
Track the refund
If a refund is approved, processing may take several business days depending on the payment method used.
Booking changes
Changes to dates, participants or options depend on the organizer, availability and the offer’s terms.
- check whether the change is allowed under the applicable terms;
- contact Unplugg or the organizer as soon as possible;
- provide your booking number and the change you want;
- wait for written confirmation before treating the change as approved.
Cancellation by the organizer
If a retreat, expedition or activity is cancelled by the organizer, Unplugg or the organizer will inform you of the available options: postponement, an alternative or a refund, depending on the applicable terms.
Non-refundable offers
Some offers may be marked as non-refundable or subject to cancellation fees. This information must be available before booking and restated in your confirmation.
Read the terms carefully before confirming a booking, especially if your dates are not yet fixed.
Questions fréquentes
Can I cancel my booking?
That depends on the cancellation terms of the booked offer. Some offers may be non-refundable, partially refundable or cancellable subject to conditions. Check your confirmation email and the terms shown on the relevant listing.
Can I change my dates or a participant’s name?
Changes depend on the organizer, availability, the type of offer and the associated terms. Contact Unplugg or the organizer with your booking number, the relevant date and the change you want.
When will I be refunded after a cancellation?
If a refund is approved, the timeframe depends on the payment method, the bank and the payment provider. Processing may take several business days after approval.
My activity or retreat was cancelled by the organizer. What happens?
If an experience is cancelled by the organizer, Unplugg or the organizer will inform you of the available options: postponement, an alternative or a refund, depending on the applicable terms.
Where can I find an offer’s cancellation terms?
The terms are shown on the experience listing before booking and restated in your confirmation email. If you are unsure, contact Unplugg before you book.
Need help with a cancellation?
Our team can help you understand the applicable terms, check the status of a request or point you to the right next step.