Scope
This statement applies to the Unplugg website available at www.unplugg.fr, including public discovery pages, retreat, activity and expedition pages, contact forms, partner areas and booking journeys where available.
It does not necessarily cover third-party sites, services or tools that Unplugg may link to, such as certain payment services, mapping tools, external platforms or independent providers.
Description of Unplugg services
Unplugg is a platform dedicated to discovering and booking wellness retreats, activities, expeditions and reconnection experiences.
Our services allow users to search for a destination, browse experience listings, compare offers, contact partners, book certain services online and receive useful information before they travel.
Nos engagements d'accessibilité
Perceivable content
We aim to present important information in a readable, structured and understandable way: clear text, a consistent visual hierarchy, text alternatives for images where needed, and appropriate contrast.
Usable interface
We aim for simple navigation that works with the keyboard and assistive technologies, so users can browse pages, forms, menus and key actions without unnecessary barriers.
Understandable experience
We favour clear language, explicit instructions, understandable error messages and consistent journeys to help every user move forward without confusion.
Robust technology
We work to maintain a technical structure compatible with modern browsers, mobile devices, screen readers and the most common assistive tools.
Mesures mises en place ou en cours
To improve the accessibility of our site, we are working in particular on the following:
- a clear page structure with consistent headings, sections and landmarks;
- readable navigation on desktop, tablet and mobile;
- progressive compatibility with keyboard navigation;
- improved contrast between text, buttons and backgrounds;
- alternative text for important images;
- more understandable forms with clear labels, instructions and error messages;
- identifiable buttons and links;
- a consistent typographic hierarchy;
- performance improvements to reduce display blocking;
- progressive testing across different browsers and screen sizes.
Third-party services
Some parts of the Unplugg experience may rely on third-party services, for example payment, mapping, analytics, booking or communication tools.
We strive to choose reliable solutions that support an accessible experience. However, the accessibility of these third-party services may depend on their own rules, interfaces and technical changes.
Accessibility of retreats, activities and venues
The physical accessibility of retreats, accommodation, activity venues, transport or experiences offered depends on the organisers and providers involved.
Where information is available, Unplugg encourages partners to specify useful details: step-free or wheelchair access, stairs, lifts, walking distance, ground conditions, required fitness level, adapted equipment, dietary requirements or specific needs.
Before booking, we recommend that travellers with specific needs check the listing information and contact the organiser or Unplugg if in doubt.
Testing and continuous improvement
We want to integrate accessibility progressively into our design, development and quality assurance processes.
- manual checks of important pages;
- keyboard navigation testing;
- contrast checks;
- improvements to reusable components;
- fixes for issues reported by users;
- considering accessibility when creating new public pages and features.
État actuel
Priorités actuelles
- main navigation;
- retreat and activity search;
- browsing listings;
- forms;
- account creation and sign-in;
- booking journeys;
- payment;
- partner area.
Amélioration progressive
Unplugg is working to improve the accessibility of its public pages and user journeys. At this stage, some features may not yet be fully optimised for all uses or assistive technologies.
Contact us
If you encounter an accessibility issue on Unplugg, you can contact us to help us identify and fix the problem.
Please include, if possible:
- the page concerned;
- the issue encountered;
- the device and browser used;
- the assistive technology used, if any;
- your contact details if you would like us to get back to you.